Emotions in the worplace : research, theory, and practice / ed. by Neal M. Ashkanasy,
Charmine E. J. Härtel, and Wilfred J. Zerbe ; foreword by Blake Ashforth, 2000
Managing emotions in the workplace / Neal M. Ashkanasy, Wilfred J. Zerbe, Charmine
E.J. Härtel, ed., 2002